Store policy

1. General provisions

The TouchSkin.eu online store is run by:
Verano Szwedzicki SKA
Address: Styrska 20, 04-188 Warsaw, Poland
Tax Identification Number: 5252894838
Email: info@touchskin.eu
Phone: +48 609 119 000
Correspondence and returns address: Styrska 20, 04-188 Warsaw, Poland

The Regulations define the rules for using the store, placing orders, making deliveries, payments, the right of withdrawal, complaint procedures and sales rules for consumers (B2C), entrepreneurs (B2B) and wholesale customers.

The store is powered by the Shopify platform. Shopify is the technology provider, and all sales are handled directly by Verano Szwedzicki SKA. Shopify is not responsible for any sales, products, or order fulfillment.

2. Definitions

Shop – TouchSkin.eu online store.

Customer – any person making a purchase in the Store.

Consumer (B2C) – a natural person making a purchase not directly related to business activity.

Entrepreneur (B2B) – a natural person running a business or a legal person making a purchase in connection with its business activity.

Wholesale Customer – an entrepreneur making wholesale purchases after verification and approval by the Store.

Disposable products – products that cannot be returned after opening the packaging for hygiene reasons, including tattoo cartridges.

3. Types and scope of services

Online sales of tattoo cartridges and accessories.

No stationary sales.

Deliveries within Poland, the EU and the UK.

4. Rules of sale

Purchases can be made:
—by consumers (B2C) – without registration,
—by entrepreneurs (B2B) – after registration and verification of the NIP in VIES,
—by wholesale customers – after registration, verification of the Tax Identification Number in VIES and approval by the Store.
—The store may refuse to process the order in the event of:
—providing incorrect data,
—negative verification of the NIP in VIES,
—no delivery possible to the indicated country.

5. Prices

Prices are given in EUR or PLN depending on the Store settings and the Customer's location.

B2C – gross prices, with information about VAT included.

B2B Poland – gross prices, including VAT.

B2B from outside the EU – gross or net prices depending on the VAT identification number validation in VIES.

The store reserves the right to change prices, but the price at the time of placing the order is binding.

6. Orders

Orders are accepted via the order form.

The sales contract is concluded upon confirmation of order acceptance.

The Store may cancel the order in the event of non-payment or violation of the Terms and Conditions.

7. Payments

Accepted forms of payment:
—Shopify Payments
—iMoje
—Payment cards (Visa, Mastercard, American Express, Maestro, UnionPay)
—Apple Pay, Google Pay
—Bancontact, iDeal
—PayPal
—Klarna
—BLIK
—Shop Pay
—Cash on delivery (only in Poland)

In the case of cash on delivery, the Customer is obliged to pay the amount upon delivery.

8. Delivery

Delivery by FedEx.

Delivery countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, United Kingdom, Italy, Latvia.

Shipping costs depend on the country and weight of the order.

Order processing time: up to 5 business days.

9. Right of withdrawal

Consumers and entrepreneurs with consumer rights have the right to withdraw from the contract within 14 days of receiving the goods.

Exception: no right of withdrawal for single-use products after opening (e.g. cartridges).

Return of goods to the Store's address, at the Customer's expense.

Refunds will be made within 14 days of receipt of the return.

10. Complaints

Complaints should be submitted to the following address:

Verano Szwedzicki SKA, Styrska 20, 04-188 Warsaw, Poland.

The customer is obliged to check the shipment upon receipt and, in the event of damage, draw up a damage report with the courier.

Complaints are considered within 14 days.

If the complaint is accepted, the Store will replace the product or refund the money.

11. Warranty

Cartridges are disposable products, sterilely packaged with an expiration date and sterility indicator.

A complaint is possible if a defect is found after opening, if it is justified.

The Store considers complaints taking into account the Customer's interests.

12. Intellectual Property

All materials in the Store, including photos, graphics, descriptions, logos, trademarks, are protected by copyright.

It is prohibited to copy, modify and use the materials without the Store's consent.

13. Prohibited Activities

It is prohibited to:
—using the Store in a manner contrary to the law,
—attempting to obtain unauthorized access,
—misleading as to registration data,
—infringement of copyright and trademarks,
—sending spam, viruses or malicious code.

The Store reserves the right to block an account that violates the Regulations.

14. Error correction

The store reserves the right to correct errors in product descriptions, prices or availability.

If the price changes after placing the order, the Customer has the right to withdraw from the contract.

15. Responsibility

In B2C, the Store's liability is determined by the provisions of consumer law.

In B2B, the Store is not liable for lost profits or indirect damages.

16. Protection of personal data

The data controller is Verano Szwedzicki SKA

Data is processed for the purposes of order fulfillment, payment processing, delivery, and marketing.

Detailed rules are included in the Privacy Policy.

17. Final provisions

The Regulations are subject to Polish law and, in the case of consumers, to EU law.

In B2B disputes, the competent court is Warsaw.

The regulations are available on the Store's website.